Policies

Cancellation Policy

You may cancel your weekly service at any time with at least one full week’s written notice prior to the start of the next billing cycle.
• Notice must be sent in writing (via email or secure message) and acknowledged by our team to take effect.
• Any cancellation with less than 7 days’ notice will result in a charge for the following week as per the terms of your agreement.
• If payment is not made by Sunday at midnight (EST), this will be considered an automatic termination of the agreement.
• Rivet Communications Inc. also reserves the right to cancel the agreement with one week’s notice or immediately if there is a breach of contract (e.g., nonpayment, solicitation of staff, etc.)

Refund Policy

At Rivet Communications Inc., services are rendered on a pre-paid basis as outlined in the signed agency agreement. Therefore, we do not offer refunds for any payments already made, except in the event of a service-level failure as described below:
• If the Company fails to meet the performance guarantee of 30 calls per hour on any given working day, the Insurance Agent will only be charged Half for that day. This is the only condition under which a partial credit may be issued.
• Any disputes regarding performance must be submitted in writing within 48 hours of the end of the service day in question.
• No refunds are available for partial hours, missed access due to late passcode sharing, or unused hours once booked.

All payments are final upon submission, and unused time does not roll over.